Shipping FAQ

1. When will you ship my order?

As stated on the website, all orders are handcrafted and made to order. Production time normally takes around 2-3 weeks then it can be shipped which normally takes around 7-10 days depending on your country. All up, you can expect about a month to received it from your time of purchase. 

2. My order has been shipped but it doesn't seem to be moving?

The tracking may appear to not move for the around the first 7 -9 days as it's travelling from where we are (Thailand) to your country. Once it arrives in your country the tracking will start to update and move quickly to your delivery location. 

The best thing to do is contact your local post office (e.g. USPS) stating your tracking number and ask them for an update. We are not the delivery company so it's not in our control, will we help you after you contact them? Certainly! The first thing to do is contact them. 

3. My order says it's delivered but I haven't received it?

The best thing to do is contact your local post office (e.g. USPS) with your tracking number.

Sometimes it may be sitting at your local post office if they weren't able to deliver it to you for some reason. Also there have been some rare cases where they have delivered it to a neighbour by accident so you can always ask around. 

We are not the delivery company so it's not in our control, will we help you after you contact them? Certainly! The first thing to do is contact them. 

For USPS deliveries you can file a missing mail claim here. We can do it on your behalf but it is best you do it so you receive any updates and they can contact you.